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Employment History |
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NATIONSBANC
MONTGOMERY SECURITIES (San
Francisco, CA.)
Position:
Operator / Receptionist
Description:
Responsible for directing all incoming calls to the firm on a 10-line
switchboard, greeting and announcing clients, maintaining conference
room bookings for four floors, training new receptionists /
operators, filing buy and sell trade tickets. Assisting in other
departments when needed. |
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APRIA (Hayward,
CA.)
Position: Customer
Service Representative - Contracted
Description:
Responsible for reviewing and updating customer accounts, following
up with customers in regards to expired contracts for equipment or
routine maintenance calls, setting up and scheduling service calls,
arranging for equipment to be picked up and generating customer
activity reports. |
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CALIFORNIA
STATE AUTOMOBILE ASSOCIATION (San
Jose, CA.)
Position: Customer
Service Representative
Description: Responsible
for taking calls from customers, dispatching calls to the appropriate
contract stations, ensuring customers are dealt with in a timely
fashion, recording all calls in detail on a daily basis. |
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MADGE
NETWORKS (San
Jose, CA.)
Position:
Receptionist - Contracted
Description: Responsible
for running the front desk, scheduling meetings, tending to the
switchboard, greeting clients and guests, filing, faxing and handling
multiple projects from various departments. |
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IBM
EDUQUEST (San
Jose, CA.)
Position: Customer
Service Representative - Contracted
Description: Responsible
for handling the order desk, marketing new products, communicating
with the field representatives regarding all accounts and shipping
products to customers. |
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KELLEY SERVICES
(San Jose, CA.)
Position: Receptionist /
Customer Service Representative
Description: Responsible
for telemarketing, operating switchboard, filing, data entry and
customer service. |
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Able
to establish and ensure customer satisfaction, including account acquisitions.